Return & Refund Policy

All sales are final. We do not accept returns or offer refunds once an order has been completed.

 

If your item arrives damaged or defective, please contact us within 30 days of delivery to request a replacement. To process your request, include your order number and clear photos of the damaged item in your email.

 

We are committed to ensuring you receive your order in excellent condition and will gladly provide a replacement for any items that arrive damaged.

 

Shipping Policy

 

All orders are processed within 7 business days (excluding weekends and holidays). Once your order has shipped, you will receive a confirmation email with tracking information.

 

Orders are shipped using a reliable shipping carrier selected by us to ensure safe and efficient delivery.

 

Delivery times may vary depending on your location. Please note that delays may occur due to factors outside of our control, such as carrier delays or high shipping volumes.

 

We are not responsible for lost or stolen packages once they have been marked as delivered. If you experience any issues with your shipment, please contact the carrier directly using your tracking information.

 

For any questions regarding your order, please contact us at Kay@Kaytheauthoress.com.

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